Cancellation policy

Purchase Options Cancellation Policy

Overview This Purchase Options Cancellation Policy applies to any orders involving purchase options such as pre-orders, recurring deliveries, or subscriptions offered on https://keslove.com (the "Store").

1. Pre-Orders Cancellation

If you place a pre-order for an item that is currently out of stock or in production, you may cancel your pre-order and request a full refund at any time before the item has been processed, prepared for shipment, or marked as fulfilled.

To cancel a pre-order, please log into your customer account or contact our support team directly at info@keslove.com with your order number.

Once a pre-order enters the fulfillment or shipping stage, it can no longer be canceled, and our standard Return Policy will apply.

2. Subscriptions and Recurring Purchases (If Applicable)

If you have opted into a recurring purchase or subscription plan, you have the right to modify or cancel your subscription at any time.

You can manage, pause, or cancel your subscription directly through your customer account portal or by emailing us at info@keslove.com at least 48 hours prior to your next scheduled billing date to avoid being charged for the subsequent cycle.

3. Contact Information If you have any questions regarding pre-orders, subscriptions, or purchase option cancellations, please contact us at:

Brand Name: KES Love

Email: info@keslove.com

Physical Address: 42 Heroiv Ukrainy St., Chornohuzy, 59206, Ukraine